Shipping & Delivery Policy

Last updated: October 5, 2026. Surron Ultra Bee Shop ships bikes, parts and accessories to eligible destinations across the United States. This page explains how delivery works and what to check when an order arrives.

Where We Deliver

We offer delivery across the USA where the product and delivery method are available for the destination. Some bikes, lithium batteries or oversized parts may require freight or destination-specific handling. If checkout does not show the information you need for your location, contact us before ordering.

Shipping Cost and Delivery Timing

Shipping charges and available delivery options are shown during checkout when they are available for the order and destination. Processing begins after the order and payment are confirmed. Estimated delivery timing can vary by product, destination, inventory location and freight availability.

If a shipping cost or delivery estimate is not shown before you place an order, contact us through Get in Touch and we will confirm the current information available for your order.

Order Confirmation and Tracking

Keep your order confirmation for reference. Tracking information is provided when the order is dispatched and tracking is available from the carrier.

Bike and Freight Deliveries

Complete bikes may ship by freight or another suitable carrier depending on the order. Delivery service level can vary by destination. Be available to inspect the shipment when it arrives and follow any carrier appointment instructions provided with the tracking information.

Inspect Before You Sign

Check the packaging, frame, plastics, wheels and visible components. Confirm that the battery, charger, keys, manual and paperwork supplied with the order are present. If there is visible damage, photograph it, note it on the delivery receipt before signing and contact us within 48 hours.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address and contact information. Contact us as soon as possible if an address needs to be corrected. Address changes may not be possible after an order has been dispatched.

Delays

Carrier delays, weather, remote-area service and freight scheduling can affect arrival times after dispatch. If tracking shows an unusual delay, contact us with your order number so we can help review the shipment.

Related Information

For the full buying process, see Delivery & Buying. For returns, see our Returns & Refunds Policy. For order questions, use Get in Touch.