WHAT TO CHECK WHEN IT ARRIVES
Make sure the packaging is undamaged and the frame, plastics and wheels look right.
DELIVERY & BUYING
Buy Your Sur-Ron Online, Delivered to Your Door
No dealer trip needed. Here's exactly how your bike gets from us to your driveway.SHOP BIKESWHERE WE SHIP
Delivery Across the USA
Contact us before ordering if you need current shipping details for your area.DELIVERY CHECKLIST
What to Check When It Arrives
CHECK THE BOX
Confirm the battery, charger, keys and owner's manual are present.
CHECK THE PAPERWORK
Confirm the VIN on the bike matches the paperwork supplied with your order.
IF SOMETHING IS DAMAGED
Photograph visible damage when the delivery arrives. If a signature is required, note the damage before signing, then contact us within 48 hours. See our Returns & Refunds Policy for the next steps.
PAYMENT
Pay Safely
Use the payment method you select at checkout. For Bank Transfer, Zelle, Venmo and Cash App, place your order first and wait for our confirmation and payment instructions before sending payment. Read our Payment Policy for more details.
DELIVERY QUESTIONS
Need a Shipping Detail?
Shipping cost and available delivery service can vary by order. Review our Shipping & Delivery Policy or contact us before ordering if you need a detail that is not shown during checkout.
FAQ
Delivery Questions
What if my bike arrives damaged?
Take photos as soon as you see the damage. If a signature is required, note visible damage before signing, then contact us within 48 hours. We will review it with you.
How do I get current shipping or delivery information?
Check our Shipping & Delivery Policy or contact us before ordering with your delivery area and the bike you want. We will confirm the current information available for your order.
READY WHEN YOU ARE