Returns & Refunds

Last updated: October 5, 2026. This Returns & Refunds Policy explains how returns, exchanges and refunds are handled by Surron Ultra Bee Shop.

30-Day Return Window

You may request a return within 30 days of delivery. To qualify, the item must be unused, uninstalled, unmodified and returned in the same condition in which it was received, with the original packaging and all included parts, accessories, manuals and documentation.

For complete bikes, the bike must not have been registered, materially ridden, modified or damaged after delivery. Inspection and basic setup are fine, but a used or altered bike may not qualify for a full refund.

How to Start a Return

Before sending anything back, contact us through our Get in Touch page with your order number, the item you want to return and the reason for the return. We will review the request and provide return instructions. Do not send a bike, battery or part back without return authorization.

Damaged or Incorrect Orders

If an item arrives damaged, photograph the packaging and the item before signing for or discarding the packaging. Note visible freight damage on the delivery receipt and contact us within 48 hours. If we shipped the wrong item or an item arrives damaged because of our error, we will review the case and provide the appropriate return or replacement instructions.

Return Shipping

For a change-of-mind return, the customer is responsible for return shipping and for ensuring the item reaches us safely. Original shipping charges are not refundable unless the return is caused by our error. Because complete electric motorcycles and lithium batteries may require special freight handling, contact us before arranging return transportation.

Non-Returnable or Reduced-Refund Items

Items that have been installed, used, registered, modified, damaged after delivery, returned incomplete or returned outside the 30-day window may be refused or may qualify only for a partial refund. Special-order items may be non-returnable when that restriction is clearly stated before purchase.

Refunds

Once an authorized return is received, we inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or payment provider may take additional time to post the credit.

We do not charge a separate restocking fee on approved returns that meet the conditions above. Deductions may apply only for missing parts, damage, use or other loss in value caused after delivery.

Exchanges

If you need a different item, contact us first. When practical, we can help arrange an exchange; otherwise the original item may need to be returned and a new order placed.

Questions About a Return?

Use our contact form before shipping anything back. For delivery-related questions, also see Delivery & Buying.