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SUPPORT

Rider Support

Manuals, app help and real people, all in one place.

CONTACT

GET IN TOUCH

Questions about a bike, an order or a part? Talk to us. →

CONNECTED

SUR-RON APP

Battery status, ride tracking and fault alerts on your phone. →

DOCUMENTATION

MANUALS

Owner's manuals for every Bee, ready to download. →

ORDERS

DELIVERY & BUYING

How ordering, shipping and delivery work. →

HELP

Quick Answers

WHERE'S MY ORDER?

Check your confirmation email for tracking, or contact us with your order number.

MY BIKE WON'T TURN ON

Make sure the battery is fully seated and charged, the key is on, and the kill switch is in the run position. Your owner's manual has the full troubleshooting section.

HOW DO I FIND PARTS THAT FIT?

Every part in our shop is organized by model. If you're unsure, send us your model and year before you order.

HOW DO I MAKE A WARRANTY OR RETURN REQUEST?

Use our contact form and choose "Warranty or returns." Include your order number, bike or part model, and a clear description of the issue. We'll confirm the current next steps before you send anything back.

STILL NEED HELP?

Talk to Us

Send us a message and include your bike model, year and order number when relevant.
CONTACT US