Warranty Policy

Last updated: October 5, 2026. This Warranty Policy explains how warranty questions are handled for bikes, parts and accessories purchased from Surron Ultra Bee Shop.

Warranty Coverage Varies by Product

Warranty coverage can vary by bike, part, manufacturer, model year and supplier. Any specific warranty period or manufacturer coverage that applies to a product must be stated on the product documentation, product page or confirmed in writing for that order. We do not promise a manufacturer warranty that has not been provided for the specific product.

How to Start a Warranty Request

Contact us through Get in Touch and include your order number, model, serial number or VIN when applicable, a clear description of the problem and photos or video that show the issue. Do not disassemble or ship a bike, battery or major component until you receive instructions.

What a Warranty Normally Does Not Cover

Unless a product-specific warranty states otherwise, warranty coverage generally does not apply to normal wear items, crash damage, misuse, competition damage, unauthorized modification, incorrect installation, improper maintenance, corrosion, cosmetic wear, damage caused after delivery or use outside the product’s intended conditions.

Batteries and Electrical Components

Lithium batteries and electrical components require special handling. Do not open or modify a battery pack. If a battery or electrical component appears damaged, swollen, overheated or unsafe, stop using it and contact us for instructions.

Warranty Resolution

Depending on the product and the warranty that applies, resolution may involve troubleshooting, replacement parts, repair, replacement or another remedy available under the applicable warranty. We may need photos, diagnostic information or inspection before a claim can be approved.

Shipping for Warranty Claims

Do not ship a warranty item until return or service instructions are provided. Responsibility for shipping costs depends on the cause of the issue and the warranty that applies to the product.

Your Legal Rights

This policy does not remove any consumer rights that cannot legally be excluded or limited.

Need Help?

For a warranty question, use our contact form and choose “Warranty or returns” as the subject.